Improving customer service with driver behaviour monitoring. Focused image of DriveCam installed in vehicle with driver in the background.

Improving customer service with driver behaviour monitoring

Improving customer service with behaviour monitoring is now a reality with today’s technological advancements. 

The introduction of advanced video, artificial intelligence and machine vision as well as GPS fleet tracking all combine to offer your company a holistic approach to superior customer service. 

See how simply adopting a behaviour monitoring system as DriveCam could significantly benefit your fleet and in turn, boost the value of the services you offer your customers.

 

The importance of customer service 

Studies have consistently demonstrated strong correlations between customer service and business success.

This is made evident in reports by Harvard Business Review, which explain the positive correlation between rapid responses to customers and the degree to which a customer values a company. 

The White House Office of Consumer Affairs also reported that customers who are satisfied with your service are far more likely to engage in business with you again, as well as recommend your services to others.

However, despite best efforts, mistakes do happen. This is especially evident in the trucking and transit industries.

 

Improving customer service with behaviour monitoring technology

One of the best ways to improve customer service is through prompt responses and instant customer concern resolution.

Thankfully for many industries, technology advancements in behaviour monitoring now provide capabilities for rapid response and customer service resolution.

Three key vehicle technologies make it possible to address customer service queries and concerns commonly faced in field service management.

 

1. Advanced Video 

Advanced video technologies have the capabilities to capture footage which is useful for proof of service, keeping track of delivery times, delivery recipients, and other conditions of delivery.

Furthermore, advanced video technology is extremely beneficial for:

  • On-road disputes
  • Driver complaints
  • Liability determination
  • Mystery damage
  • Fuel consumption
  • Reasons for near misses

Capturing video footage, therefore, is one of the most important technologies for improving customer service with behaviour monitoring.

 

2. Artificial Intelligence and Machine Vision

Artificial intelligence and machine vision are arguably the most accurate technologies for identifying risk factors involved in a collision. 

The main advantage of artificial intelligence and machine vision offers is that they offer insights to help companies avoid accidents before they occur.

Artificial intelligence and machine vision have the capability to:

In addition, these capabilities can majorly contribute to improving customer service with behaviour monitoring.

3. GPS Fleet Tracking 

Finally, GPS fleet tracking offers additional value when it comes to improving customer service in its capabilities to:

  • Determine where a vehicle is located
  • Update customers with package arrival times 
  • Notify customers when parcels are delivered in real-time

 

Improve your customer service offering with DriveCam

DriveRisk’s DriveCam event recorders & driver safety monitoring systems offer advanced video, artificial intelligence and machine vision and GPS tracking capabilities to ensure your customers experience the ultimate service.

To find out more about how the DriveCam can significantly benefit your company, chat to the team at DriveRisk and lets up your customer service experience today!

Join hundreds of businesses already using DriveRisk.